Shipping Policy

1. OVERVIEW

This Shipping Policy sets out how orders placed at www.kyroeyewear.com are prepared, dispatched, tracked, and delivered.

It should be considered alongside our Terms of Service, Return & Refund Policy, Cancellation Policy, and Damaged/Defective Policy.

Published shipping periods are estimates and may be affected by customs clearance, shipping provider operations, and circumstances beyond our control.

2. ORDER PROCESSING TIME

Orders generally require 1 to 3 business days for preparation before dispatch. Weekends and public holidays are excluded from this period.

Processing may take longer when order volumes are unusually high, merchandise becomes unavailable, or operational issues arise.

Once an order ships, tracking details will be provided where available.

3. ESTIMATED SHIPPING TIME BY REGION

Estimated transit times, excluding order preparation, are:

United States and Canada: 7–12 business days.

European Union and United Kingdom: 8–15 business days.

Other regions: 12–20 business days.

These are anticipated delivery ranges, not guaranteed delivery dates.

4. TRACKING INFORMATION

Tracking information is generally communicated after dispatch.

Carriers may take additional time to register or update package movements. A delayed tracking update does not necessarily mean the package has been lost.

5. DELIVERY DELAYS

Shipments may encounter delays involving customs, logistics networks, severe weather, security inspections, or seasonal demand.

If delivery extends beyond the anticipated period, KYRO will review the available shipment information and work with the customer toward a suitable resolution.

Depending on the circumstances, this may involve further tracking, a correction to the shipping information, another shipment, or a refund under the applicable policies.

6. LOST PACKAGES

A package may be investigated as potentially lost where tracking has shown no movement for 20 consecutive days following dispatch.

A lost-package determination is subject to review and, where appropriate, confirmation by the carrier.

Following confirmation, KYRO may offer a replacement shipment or a refund according to the circumstances and our Return & Refund Policy.

7. UNDELIVERABLE ORDERS

Packages may be returned or deemed undeliverable because of an incorrect address, incomplete delivery details, failure to collect the parcel, refusal of delivery, or unsuccessful carrier delivery attempts.

We will examine the tracking record and available return information before determining the next steps.

Depending on the circumstances, the available resolution may involve reshipping to a corrected address or a partial refund after applicable original shipping and return handling costs.

Where delivery fails for reasons unrelated to a product problem or an error by KYRO, a full refund may not be available, subject to applicable law.

8. DELIVERY CONFIRMATION AND RISK

Delivery is considered confirmed when the carrier records delivery to the designated address.

KYRO bears the risk of loss until delivery is confirmed through carrier tracking, subject to applicable consumer protection law.

9. INCORRECT ADDRESS INFORMATION

Customers must provide complete and accurate delivery information.

KYRO cannot guarantee successful delivery where the shipping information supplied at checkout is incorrect or incomplete.

10. CONTACT INFORMATION

For assistance with shipping or delivery:

KYRO
Email: contact@kyroeyewear.com

944 Via Ondulando, Ventura, CA 93003, United States