Cancellation Policy

Cancellation Policy

This policy explains how KYRO handles requests to modify or cancel an order before and after shipping. It should be considered together with our Terms of Service and other relevant policies.

1. BEFORE ORDER PROCESSING (WITHIN 24 HOURS)

Customers may request an order adjustment or cancellation by emailing contact@kyroeyewear.com within 24 hours of placing an order.

Depending on the processing status, we may be able to assist with:

  • Updating delivery address information.

  • Changing an item's color or size, subject to stock availability.

  • Cancelling the purchase.

An adjustment is not guaranteed if the order has already entered preparation.

2. DURING ORDER PROCESSING (1 TO 3 BUSINESS DAYS)

Normal preparation takes approximately 1 to 3 business days, excluding weekends and public holidays.

Once the warehouse or fulfillment team has begun preparing a shipment, KYRO may be unable to guarantee modifications or cancellation.

For urgent requests, email contact@kyroeyewear.com promptly and provide the corresponding order number.

3. AFTER DISPATCH (SHIPPED OR IN TRANSIT)

Once an order has shipped and tracking has been generated, cancellation or modification is generally no longer possible.

At that stage, we may be unable to change the delivery address, substitute products, modify sizes or colors, or cancel the shipment.

Customers wishing to return merchandise after receipt should consult our Return & Refund Policy.

4. IMPORTANT NOTES

Address Accuracy

Customers are responsible for entering the correct delivery information. Where an inaccurate address causes a delivery problem, eligibility for a replacement or refund will depend on the relevant circumstances and applicable law.

Promotion or Discount Changes

Adjustments to an order may affect promotional eligibility. If a discount no longer applies, a price difference may result.

Multiple-Item Orders

Orders containing several products may be fulfilled in separate packages. Modifications may remain possible for items that have not yet shipped, even if other items have already been dispatched.

Cancellation Confirmation

Submitting a cancellation request does not mean an order has been cancelled. Cancellation is confirmed only when our customer service team sends written confirmation.

5. CONTACT INFORMATION

KYRO
Email: contact@kyroeyewear.com

944 Via Ondulando, Ventura, CA 93003, United States

These addresses are for mailing and official correspondence only. They are not product return destinations.