Return & Refund Policy

1. OVERVIEW

KYRO aims to provide customers with a clear and reasonable process for returns and refunds.

This policy applies to purchases through www.kyroeyewear.com and operates alongside our Terms of Service, Shipping Policy, Cancellation Policy, and Damaged/Defective Policy.

For this policy, the Delivery Date is the date on which carrier tracking records successful delivery to the customer's address.

2. RETURN REQUEST TIMEFRAME

Requests for returns must be submitted within 30 days after the Delivery Date.

Requests received after this period may be declined, except where applicable law requires otherwise.

3. RETURN CONDITIONS

To qualify for a standard return, merchandise must meet the following requirements:

• It has not been used, washed, or worn.

• It remains in its original condition.

• Packaging, labels, accessories, and other original components are included.

• It has not been modified or damaged after delivery.

KYRO may reject returns that fail to meet the applicable eligibility requirements.

4. NON-RETURNABLE ITEMS AND EXCEPTIONS

Change-of-mind returns may be unavailable for products that show use or damage, are missing original components, have undergone ordinary wear, or were clearly designated as final sale, clearance, or non-returnable when purchased.

Products that arrive damaged, defective, or incorrect are reviewed separately under our Damaged/Defective Policy, regardless of any change-of-mind return restriction.

5. RETURN SHIPPING COSTS

For returns based solely on a change of mind, the customer is responsible for the return shipping charge.

Where a return is approved because KYRO supplied a damaged, defective, or incorrect product, KYRO will cover required return shipping costs.

Original shipping charges are generally not refunded unless the claim results from a verified product problem or a mistake on our part.

6. REFUND PROCESS AND TIMELINE

6.1 Refund Method

Approved refunds are credited to the payment method originally used for the purchase.

6.2 Refund Amount

The refund may cover the price paid for eligible merchandise and applicable taxes included in that price.

Shipping charges are eligible for reimbursement where a confirmed defect, damage, or incorrect item justifies their return.

6.3 Refund Timeline

After the returned merchandise is received and inspected, KYRO normally processes approved refunds within 7 to 10 business days.

Banks and payment providers may need additional time before the funds appear in the customer's account.

7. PARTIAL REFUNDS

A partial refund may be offered where appropriate, including cases involving missing packaging or accessories, minor cosmetic imperfections, or a customer-approved settlement that does not require returning the item.

The amount and suitability of any partial refund will depend on the circumstances.

8. RETURN PROCESS AND APPROVAL

To begin a return, email contact@kyroeyewear.com with your order number and the reason for the request.

Photographs of the product or packaging may be requested to assist with the review.

Customers should obtain approval and return instructions before sending merchandise back. Unapproved returns may not be accepted.

9. REFUSED OR UNDELIVERABLE ORDERS

An order may be classified as undeliverable if delivery is prevented by an inaccurate address, failure to collect the parcel, refusal by the recipient, or unsuccessful delivery attempts.

KYRO will review carrier information and the package's return status.

A suitable resolution may include reshipping the merchandise or issuing a partial refund after relevant shipping and handling deductions, where lawful.

Orders that become undeliverable for reasons unrelated to product condition or a merchant error may not qualify for a full refund.

Customers should verify their shipping and contact details when placing an order.

10. CANCELLATIONS

Cancellation requests are handled under the Cancellation Policy.

Cancellation may no longer be possible after an order has progressed into preparation or shipping.

11. CONTACT INFORMATION

KYRO
Email: contact@kyroeyewear.com

944 Via Ondulando, Ventura, CA 93003, United States

Registered office locations are designated for official correspondence and mailing, not physical product returns.