Customs & Duties Policy

Customs & Duties Policy

KYRO offers international shipping and aims to provide clear information concerning customs charges and import procedures.

This policy explains how duties, VAT, import taxes, and related charges are generally handled for international purchases.

1. DUTIES, VAT, AND IMPORT TAXES

Unless checkout states otherwise, KYRO generally covers customs duties, VAT, import taxes, and related handling charges associated with international shipments.

Accordingly, the amount presented during checkout will normally represent the total payable by the customer.

Occasionally, customs agencies or carriers may request charges that were not anticipated. KYRO will review such circumstances and assist in identifying an appropriate solution.

2. CUSTOMS CLEARANCE

Customs authorities and delivery providers may require additional information before allowing an international shipment to proceed.

Requested information can include recipient identification, address verification, delivery instructions, or supporting documents.

If a carrier or customs office asks you for additional information, contact contact@kyroeyewear.com so our team can help you with the process.

3. UNEXPECTED CHARGES

If a carrier or customs agency requests an unexpected payment for duties, VAT, taxes, or handling, please contact KYRO before making the payment unless we have instructed you otherwise.

Send an email to contact@kyroeyewear.com containing:

  • Your order number.

  • A photograph or screenshot showing the payment request.

  • The name of the carrier or customs authority, where available.

We will examine the information and advise you on the next steps.

4. RETURNED SHIPMENTS (CUSTOMS ISSUES OR REFUSED DELIVERY)

If a shipment is returned because of customs restrictions, refused delivery, or missing recipient information, notify us at contact@kyroeyewear.com.

Once the return status has been reviewed with the carrier, KYRO will evaluate the circumstances and provide an appropriate resolution.

Potential outcomes include reshipping or a refund in accordance with our Return & Refund Policy.

5. CONTACT US

KYRO
Email: contact@kyroeyewear.com

Registered addresses are provided for official correspondence only. They do not accept physical merchandise returns.