Damaged/Defective Policy

Damaged/Defective Policy

KYRO takes product quality seriously. If a shipment contains damaged, defective, incorrect, or incomplete merchandise, customers should notify our support team promptly so the issue can be evaluated.

1. REPORTING TIMEFRAME

Customers should report damaged, defective, incorrect, or incomplete products within 7 days following the delivery date recorded by the shipping carrier.

This period applies specifically to product problems and does not replace the separate 30-day return window available for qualifying change-of-mind returns.

Claims submitted after the specified period may require additional review and may not qualify for the remedies described here, subject to applicable law.

2. REQUIRED EVIDENCE

To request assistance, email contact@kyroeyewear.com using the subject line Damaged / Defective Item.

Please provide:

  • Your order number.

  • The names of the affected products.

  • Photographs or video documenting the problem.

  • A photograph showing the entire item and a detailed image of the affected area.

  • A photograph of the shipping label.

  • Images of the outer packaging, if available.

Customers should retain the item and its packaging while the claim is being reviewed.

Additional information may be requested where needed to verify a problem with the carrier or fulfillment partner.

3. RESOLUTION OPTIONS

Following verification, KYRO will determine an appropriate resolution according to the nature of the issue.

Depending on the circumstances, this may involve a replacement without additional charges, a partial refund, or a full refund through the original payment method.

Other return situations remain governed by our Return & Refund Policy.

4. WHAT IS NOT CONSIDERED A DEFECT

The following circumstances do not automatically establish a manufacturing defect:

  • Small differences in appearance resulting from display settings or lighting.

  • Damage caused by misuse, improper handling, or incorrect installation where relevant.

  • Ordinary deterioration associated with normal use.

5. CONTACT US

KYRO
Email: contact@kyroeyewear.com

944 Via Ondulando, Ventura, CA 93003, United States

Registered offices are used for official correspondence, not physical returns or parcel deliveries.